As a health provider in the private sector we are bound by the National Privacy Principles. These principles set the standards by which we handle personal information collected from our patients. As a part of our commitment to providing quality health care, it is necessary for us to maintain files pertaining to your health. We require your consent to collect the following types of information:

• Personal details (your name, address, telephone number, date of birth, DVA, private health membership or Medicare number)
• Your medical history and examination
• Notes, clinical photographs and images made during the course of medical consultations
• Results and reports received from other health service providers

• To provide referrals to other health providers
• To send you surveys regarding your health for quality assurance
• To send out information brochures on the John Flynn Respiratory Centre’s activities and services
• To contact you with medical results or appointments. However if there is any member of your household you do not wish to be contacted, please advise our staff

Ordinarily we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether your consent to the disclosure of the information is given. This will occur where the law requires disclosure, such as pursuant to a subpoena.

Should you, at any time, have a query or complaint in relation to the privacy policies in place at this practice please contact our adminstrative staff who will be happy to address any concerns you may have.